PATIENT AND FAMILY ADVISORY COUNCIL

PATIENT & FAMILY ADVISORY COUNCIL

Vision

To create the optimal patient experience for all who seek care at TRMC. 

Mission

The Patient and Family Advisory Council serves as the voice of TRMC’s patients to advise the Board of Directors and the administration on practices and processes that optimize the patient experience.

About PFAC

The Patient and Family Advisory Council facilitates communication between Telluride Regional Medical Center patients and the medical center’s Board of Directors and administration. Our goal is to optimize the patient experience for all who seek care at TRMC. We focus on assuring access to care, assessing patient satisfaction, making recommendations related to practice improvement, and promoting quality care.
 
The Patient and Family Advisory Council serves as the voice of TRMC’s patients to advise the Board of Directors and the administration on practices and processes that optimize the patient experience. It is our vision to create the optimal patient experience including health equity for all who seek care at TRMC.
 
If you would like to learn more about what we do or how you can get involved, please contact
Wil Crossland: [email protected]

Values

ADVOCACY. As the voice of our patients, we advocate on their behalf for compassionate, patient-centered treatment.

INNOVATION. On behalf of our patients, we act as catalysts for new ideas to improve care delivery and processes.

DIVERSITY. We believe in health equity—that everyone should have equal opportunity to be as healthy as they can be.

1. We welcome the insights that our diverse patient population bring to improve the patient experience.

2. We support an inclusive environment where staff and board members embrace and celebrate the differences of those we serve.

3. We strive to remove obstacles to healthcare access so that no one’s race, ethnicity, disability, sexual orientation, gender identity, socioeconomic status, geography or preferred language will negatively affect the healthcare that patients receive at TRMC.

Areas of Focus:
Access
Patient satisfaction
Front desk protocols
Practice improvement
Quality metrics
Patient portal

Upcoming Meetings

January 19th, 2022

Quarter 4 Meeting
12:15-1:30 pm
Location: TBD

Past Meeting Notes

September 15, 2021

Meeting Notes

June 16, 2021

Meeting Notes

March 17, 2021

Quarter 1 Meeting
12:15-1:15pm
Wellness Annex @ Telluride Regional Medical Center

2020
February 4, 2020

Meeting Notes

March 18, 2020

Quarter 1 Meeting
12:15-1:15pm
Wellness Annex @ Telluride Regional Medical Center

May 26, 2020

Quarter 2 Meeting
12:15-1:15pm
Wellness Annex @ Telluride Regional Medical Center

August 11, 2020

Quarter 3 Meeting
12:15-1:15pm
Wellness Annex @ Telluride Regional Medical Center

November 17, 2020

Quarter 4 Meeting
12:15-1:15pm
Wellness Annex @ Telluride Regional Medical Center

Council Meetings

Council meets quarterly.
Subcommittee meetings take place in the months between quarterly meetings.

Serve on the Patient and Family Advisory Council

Contact Wil Crossland to learn more: [email protected]

Helpful links

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BOARD OF DIRECTORS
CHAIR 7 CLINIC
NEWS

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